InDrive Officially Registered and Launches in Nepal
inDrive, the global ride-hailing app formerly known as inDriver, has officially launched its operations in Nepal after operating informally since April 2022. The official launch was announced in early May 2024, marking the formal registration of the company and its entry into the Nepalese ride-hailing market.
Commission Policy: From Zero to 10% Service Fee
Initially gaining popularity due to its commission-free model, inDrive began charging a 10% commission from drivers per ride after formal registration. As clarified in Nepal Telecom coverage, this commission includes all applicable taxes, ensuring it is transparent and predictable for users
IME Pay: inDrive’s Official Payment Partner
inDrive has partnered with IME Pay, a leading digital wallet in Nepal, to facilitate secure and convenient payment for rides. Drivers can top up their inDrive wallet through the IME Pay app or pay fares directly using IME Pay’s features like QR codes or wallet transfers.
Adding to this, IME Pay introduced a promotional campaign “5 for 100 Full Commission Back for inDrive” running from November 24 through February 21. Under this scheme, drivers completing five designated tasks (including ride payments, mobile recharges, and referrals) via IME Pay could receive full cashback on the 10% commission and bonus rewards up to NPR 100 Safety Features and Insurance Arrangements
One of the key concerns with inDrive’s early informal operations was the lack of insurance coverage. In response, the company announced new insurance provisions for both drivers and passengers.
Effective February 9, 2025, inDrive introduced an insurance policy in partnership with Sagarmatha Lumbini Insurance. Highlights include:
Coverage up to NPR 800,000 for death or permanent disability.
Up to NPR 80,000 for treatment or medical expenses.
50% compensation for minors in case of claims.
In addition, inDrive continues to bolster safety features with options such as ride detail sharing, SOS alerts, verified driver profiles, and quick support coordination with authorities Expansion Plans: Bharatpur & Pokhara in Focus
At launch, inDrive offered services in Kathmandu, and quickly expanded to include Pokhara and Chitwan/Bharatpur. Public statements confirmed the company’s plans to further expand services into Bharatpur and Pokhara, with ongoing development in intercity transport, courier, and freight services Driver Empowerment: “Better Drive” Initiative
On April 27, 2025, inDrive Nepal hosted a driver empowerment event titled "The Better Drive: Initiative — Money, Mind, Manner." This initiative aimed to uplift driver partners through sessions on:
Financial literacy (led by IME Pay executives),
Mental health awareness (facilitated by Happy Minds),
Road safety training (conducted with Traffic Police),
Customer service and professionalism (by motivational speakers) .
This program underscores inDrive’s commitment not just to mobility, but to building a supportive and responsible driver community.
Summary Table
Aspect | Details |
|---|---|
Launch | Officially in May 2024; previously operating since April 2022 |
Commission Policy | 10% fee for drivers (including taxes) |
Payment Partner | IME Pay—supports wallet top-ups, QR payments, and launched commission cashback scheme |
Insurance | Active since Feb 2025; covers up to NPR 800,000 for death/disability, NPR 80,000 for medical |
Safety Features | SOS button, live ride sharing, verified drivers, quick support |
Expansion Cities | Currently Kathmandu, Pokhara, Bharatpur/Chitwan; further expansions planned |
Driver Programs | “Better Drive” initiative on money management, mental wellness, safety, and service |
Closing Thoughts
inDrive’s journey in Nepal reflects a bold evolution—from a commission-free disruptor to a formally registered, responsible ride-hailing provider. By instituting safety protocols, insurance, payments via IME Pay, and investing in driver empowerment initiatives, inDrive is positioning itself as a forward-thinking mobility platform with a human-centric approach.